Complaints

Complaints

We hope that our staff can help you with any problems you may encounter with our service. However, if you are not completely satisfied that the issue has been dealt with sufficiently, please write to:

Ella Massy-Greene
Practice Principal
Molly and Max Veterinary Practice
4 Heathmans Rd
Parsons Green
London, SW6 4TJ

or email to: ella.mg@mollymax.co.uk

Please include:

  • your name and address
  • your pet's name
  • the date, day and time of the consultation/ incident
  • any particular member of staff involved
  • what happened
  • what level of service you expected
  • what you would like us to do now to resolve your issue

We really want to make you happy, so please let us know when you are not!

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